Help

You can order any artwork directly on our website.

• Choose the artwork you would like.
• Choose the options shown on the product page, such as the finish or frame, the size and, where offered, the verse.
• Add it to your cart and go to checkout.
• Enter your details, choose how you would like to pay and confirm your order.

You receive an order confirmation by email straight after ordering.

We keep you informed by email at every important step.

• Order confirmed: you receive a confirmation as soon as your order has been placed.
• In production: every piece is made to order. Fine art prints are produced within 3 to 5 business days, canvases within 5 to 8 business days.
• Dispatched: you receive an email with a tracking link to follow your package.
• Delivered: your artwork has arrived.

Please note: production time does not include shipping time. If you have a question about your order, email info@aenonhome.com with your order number.

Within 1 hour of placing your order, you can cancel it and place a new order with the changes you would like.

Email info@aenonhome.com with your order number as soon as possible.

You can cancel an order within 1 hour of placing it. Email info@aenonhome.com with your order number.

Please note: after 1 hour your order can no longer be cancelled, because we start preparing it for production. You can still return eligible pieces after delivery, see How do I return a piece?

The confirmation email usually arrives within a few minutes of ordering.

• Check your spam or promotions folder.
• Check that the email address you entered at checkout is correct.

Still nothing? Email info@aenonhome.com with your name and the time you placed the order, and we will look it up for you.

Email info@aenonhome.com as soon as possible with your order number and the correct address.

Every artwork is made to order. Depending on the artwork, you can choose from:

• Fine art prints, delivered without a frame.
• Unframed canvases, stretched over wooden bars with mirrored edges.
• Framed canvases, in a wooden floating frame.

The options for each artwork are shown on its product page.

Our fine art prints are giclee prints made with pigment inks on matte fine art paper. They show fine detail and smooth transitions of colour.

• Prints are delivered without a frame, so you can choose a frame that suits your home.
• Depending on the size and destination, a print may arrive rolled in a protective tube. See My print arrived rolled.

Our canvases are giclee prints on archival artist canvas, stretched over wooden bars.

• The canvas is 3.2 cm deep (1.5 in in the United States).
• The edges are mirrored, so the image continues around the sides.
• You can choose an unframed canvas or a canvas in a wooden floating frame, where offered.

A framed canvas sits in a wooden floating frame, with a small gap between the canvas and the frame. This gives the work a clean, gallery-style finish.

The frame colours available for each artwork are shown on its product page. In the United States, framed canvases arrive ready to hang, with hanging hardware included.

The frame colours differ per artwork and are shown on each product page. Choose the colour under Frame before adding the artwork to your cart.

Fine art prints are always delivered without a frame.

On every product page you can open Product size. It shows each size drawn to scale above a sofa, so you can see how large the artwork will be on your wall.

• Above a sofa or sideboard, an artwork of about two thirds of the furniture width usually looks balanced.
• Hang the bottom of the artwork about 15 to 25 cm above the furniture.

Our Size and Placement Guide explains this in more detail.

If you need a size that is not listed, email info@aenonhome.com before you place your order. We will let you know whether it is possible.

Please note: pieces in custom dimensions are made especially for you and are final sale, unless they arrive damaged or incorrect.

We prepare every artwork carefully for print, but colours can look slightly different on screen than on paper or canvas. Screen brightness and settings, the material and the light in your room all influence how colour is seen.

Some artworks offer a choice of several verses. You choose the verse on the product page, before adding the artwork to your cart.

On artworks with the option Custom, you can also enter a verse of your own. See How does a custom verse work?

We make every piece once you order it. This is why there is a production time before your order is dispatched:

• Fine art prints: 3 to 5 business days.
• Canvases, framed and unframed: 5 to 8 business days.

On artworks that offer the option Custom, you can choose a verse of your own.

• Choose Custom on the product page.
• Enter your verse together with its reference, for example Joshua 24:15.
• Complete your order.

You then receive a digital preview before we make your piece.

You receive a digital preview of your design within 3 business days of ordering. We start making your piece once you approve the design.

Would you like something changed? Let us know when you receive the preview.

• Enter the verse exactly as you would like it to appear.
• Add the reference, for example Psalm 46:10.
• Check spelling and punctuation before ordering.

Shorter verses often give the calmest result on the artwork.

Pieces made with a verse of your choice are made especially for you and are final sale, unless they arrive damaged or incorrect.

This is why you always receive a digital preview to approve first.

Shipping is free on all orders, worldwide.

Your total delivery time is the production time plus the shipping time.

• Production: 3 to 5 business days for fine art prints, 5 to 8 business days for canvases.
• Shipping: usually 1 to 5 business days after dispatch. Orders to destinations outside our primary production regions may take 7 to 14 business days.

Please note: delivery times are estimates and can vary with your location, customs processing or busy periods.

Your order is produced and shipped from a location close to you. This keeps delivery times short.

We ship worldwide.

Once your order has been dispatched, you receive an email with a tracking link. Use it to follow your package on its way to you.

For international orders, customs duties, taxes or import fees may apply depending on your country. These charges are the responsibility of the customer.

• Check the tracking link in your dispatch email for the latest status.
• Keep in mind the production time before dispatch.

Has your order still not arrived within the estimated time? Email info@aenonhome.com with your order number and we will look into it with you.

You can pay with the payment methods shown at checkout. You choose how to pay in the last step of your order.

Yes. Your payment is processed through a secure checkout, and card details are always encrypted when they are sent.

You can return a piece within 14 days of delivery.

• Email info@aenonhome.com with your order number and the reason for the return.
• Pack the piece carefully in its original packaging.
• Send it to our return address, see Where do I send my return?

Please note: the piece must be unused and in the condition you received it.

Return shipping costs are your responsibility, unless the piece arrived damaged or incorrect.

Aenon Home
Hastelweg 260D
5652 CN Eindhoven
The Netherlands

Please email us before you send anything, so we can expect your return. This address is for correspondence and returns only and is not open to visitors.

To exchange a piece, return the one you have. Once the return is accepted, you can place a new order for the piece you would like.

Once we have received and checked your return, we let you know by email.

• If approved, your refund is issued to your original payment method within 10 business days.
• It can take another 5 business days to appear, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, email info@aenonhome.com.

We are sorry to hear that. Contact us within 7 days of delivery.

• Send a clear photo of the piece and the packaging.
• Include your order number.

Email info@aenonhome.com and we will arrange a replacement or a refund.

Pieces made with a verse of your choice or in custom dimensions are made especially for you and are final sale, unless they arrive damaged or incorrect.

• Open the packaging on a clean, dry surface.
• Handle fine art paper with clean, dry hands and hold prints by the edges.
• Large artworks are easier to unpack with two people.

A natural curve is normal after a print has travelled rolled.

• Place the print face up on a clean, dry and flat surface.
• Let it relax before framing. Larger prints may need 24 to 48 hours.
• If needed, place light, clean objects on the corners, with clean paper between the print and the objects.

Please note: do not roll the print the other way to flatten it. This can crease the paper.

We recommend framing fine art prints to protect them from handling, dust and moisture. Archival quality framing materials are best for long-term display.

• Remove dust gently with a clean, dry and very soft cloth.
• Do not use water, cleaning sprays, solvents or household products.
• Hold a framed canvas by the frame when moving it, not by the canvas.

• Avoid strong direct sunlight for long periods. Continuous UV light can affect printed artwork over time.
• Avoid damp rooms and places with condensation.
• Keep artwork away from radiators, fireplaces and heating vents.

Read more in our Care Guide.

Store artwork in a clean, dry place away from direct sunlight, moisture and extreme temperatures. Keep fine art prints flat where possible, with clean paper protecting the printed surface.

Email info@aenonhome.com. We reply within 1 to 2 business days, excluding weekends and public holidays.

Please include your order number if your question is about an order.

Aenon Home
Hastelweg 260D
5652 CN Eindhoven
The Netherlands

This address is for correspondence and returns only. It is not open to visitors.

For content collaborations, see Content collaborations. For projects and private enquiries, see Project enquiries.